GENERAL TERMS OF SALES

ACADEMIC YEAR 2022-2023

Approved by the Board of Directors of The International Academy of Osteopathy (IAO) © on the 1st of May 2022.

Copyright by IAO vzw © 2022. No part of this publication may be reproduced and/or published by means of print, photocopy, microfilm, or any other means without prior written consent from the publisher.

Contact: IAO vzw ©, Bollebergen 2B - bus 15, 9052 Ghent, België
Mail: info@osteopathy.eu
Web : https://www.osteopathy.eu
Tel : +32 (0)9 233 04 03

Article 1: Applicability

  1. All quotations, invoices, all contracts concluded by The International Academy of Osteopathy © (hereinafter also referred to as "IAO", "we", "us" and "our") and all services (in the broadest sense of the word) for which you are a customer of IAO © are subject to these General Conditions of Sale.
  2. As a customer, you are assumed to have taken note of these General Terms and Conditions of Sale; if you conclude a contract with us, you accept them, irrespective of any contrary purchasing conditions.
  3. Exceptions from these General Conditions of Sale are possible, but only based on an express, prior, and countersigned agreement by IAO ©. A simple notification by means of, for example, a document containing your "general conditions of purchase" is not sufficient.

Article 2: Payment of invoices

  1. All payments to IAO © are made by bank transfer to the account number shown on the invoice/email with payment details.
  2. The amount of the invoices (not PAM-invoices) is always payable in the indicated currency, net and is due immediately without discount via the e-shop on the eCampus. The receipt of the invoices shall be deemed to be a notice of default by operation of law and according to Article 1139 of the Civil Code, without any other deed being required. Unless stated otherwise, the invoices are immediately due and payable to the bank account number stated.
  3. Our invoices are payable at the latest on the due date indicated on the invoice. Unless otherwise agreed in advance, the payment period is 7 days.
  4. Indien u een factuur van IAO © niet of niet volledig betaald hebt op de vervaldatum bent u ons, van rechtswege en zonder dat wij u daarvoor een aanmaning of een ingebrekestelling moeten bezorgen, verwijlintresten verschuldigd zoals omschreven in artikel 3 infra, en een schadevergoeding zoals omschreven in artikel 4 infra.
  5. If you have not paid an invoice of IAO © or have not paid it in full by the due date, you will owe us, ipso jure and without us having to issue you with a reminder or a notice of default, interest on arrears as described in article 3 below and compensation as described in article 4 below.
  6. In the event of non-payment of an invoice on its due date, all outstanding invoices, even those not yet due, shall become immediately payable. In the event of non-payment on the due date, the debtor shall be liable, ipso jure and without notice of default, in accordance with Article 1147 of the Civil Code, to pay conventional and irreducible damages fixed at a flat rate of 10% of the unpaid amount, with a minimum of EUR 65.00, without prejudice to interest on arrears and any legal costs.

Article 3: (Delay) interest

  1. All payments overdue on the due date on IAO © invoices will be charged, ipso jure and without us having to issue you with a notice of default, with interest on arrears equal to 10% per year on the principal amount as from the due date.
  2. As a customer, you cannot invoke a complaint about our services or our training courses to refuse payment (see below, article 10); you can only do so by contesting the invoice as such (see below, article 5).

Article 4: Damage condition

  1. If the delay in payment of an outstanding invoice exceeds 7 days, you will be liable to pay IAO ©, by express agreement between the parties, a conventional indemnity equal to 10% of the amount invoiced, with a minimum of € 65.00.
  2. If the delay in payment of an outstanding invoice exceeds 21 days and we deem it necessary to proceed to the assignment of a third party to obtain payment, our original claim will also be increased by the costs associated with this intervention.

Article 5: Material errors and disputed invoices

  1. If you believe that a material error has occurred in one of our invoices, please contact the IAO © financial manager within seven days of receipt of this invoice: bookkeeping@osteopathy.eu. He or she will then take the necessary steps together with you.
  2. If you have reason to dispute an invoice of The International Academy of Osteopathy ©, you can do so no later than (a) eight days after receipt of the invoice (we count the first working day after sending a digital invoice as receipt date) or (b) fifteen days after the invoice date. (The longest period applies.) You communicate this dispute by letter to the IAO © financial manager (bookkeeping@osteopathy.eu) and by letter with acknowledgement of receipt e.g., registered mail, mail with acknowledgement of receipt or legally valid electronic equivalent. We prefer email communication (you ask for an acknowledgement of receipt) but you can also opt for registered mail which is also legally possible. Your dispute is only final when you have received a reading confirmation (e-mail) or an acknowledgement of receipt (registered mail) from our side.

Article 6: Late registration fee (go-show fee), class change fee (exchange fee), rebooking fee (rebooking fee)

  1. Participation in a course without prepayment, late registration (registration closes 15 calendar days before the start of the course) or a change of course location (= rebooking) does not comply with our payment conditions. The student will no longer be granted access to the eCampus if the IAO © has not received all the amounts due in full.
  2. Go-show costs

    Go-show costs are defined as the costs charged to the student by IAO © for late registration to a course. These are determined as follows and are the same as those for change fees, rebooking fees and cancellation fees (see below):

    • Students can register at no extra cost until 30 calendar days before the start of the course.
    • From 30 calendar days to 14 calendar days before the start of the course: €25.00 in addition to the tuition fee
    • From 13 calendar days to 3 days before the start of the course: €50 on top of the tuition fee
    • From 2 days before the start of the course: €75.00 in addition to the tuition fee

    + for those who have shown up without reporting:

    • after the course has started: €100.00 on top of the tuition fee
  3. Exchange fees, rebooking fees and cancellation fees

    The following rules apply to students who show up without registering in advance in a group that is not the originally assigned one:

    • Students can change or cancel free of charge up to 30 calendar days before the start of the course
    • From 30 calendar days up to 14 calendar days before the start of the course: €25.00 on top of the tuition fee
    • From 13 calendar days to 3 days before the start of the course: €50.00 in addition to the tuition fee
    • From 2 days before the start of the course: €75.00 on top of the tuition fee

    The above applies for all types of courses and trajectories within IAO ©, the tuition fee must be received by IAO © before he/she can continue on his/her profile.

Article 7: Cancellation policy

  1. If circumstances force you to cancel a registration, please note that our cancellation conditions for "PAMs", "Modules" and "courses" differ slightly. By "PAMs" and "Modules", we mean the "short" (i.e., min. a few days to max. one to two years) events of an academic nature for which IAO © acts as (co-)organizer; by "Courses", we mean the various training courses organized by us; usually these are spread over more than 2 years (MSc. / D.O. / M.T.)
  2. PAM’s and Modules

    1. If you are prevented by circumstances from attending a PAM for which you have registered, the same conditions apply as stated above (Article 6)
    2. You communicate your cancellation by letter to the financial manager of IAO © (bookkeeping@osteopathy.eu) and by letter with acknowledgment of receipt, e.g., registered mail, mail with acknowledgment of receipt or legally valid electronic equivalent. We prefer e-mail communication (you will be asked for an acknowledgement of receipt) but you may also opt for registered mail which is also legally possible.
    3. In case of cancellation due to illness, a doctor's certificate must always be presented. Also in this case, a cancellation fee of 150,00 EUR will be charged to compensate for the costs already incurred by the IAO ©.
    4. In case of absence without notice, the full course amount will be charged, the HUB profile will be blocked until the tuition fee has been received by IAO.
  3. Training

    1. If you wish to cancel your registration for a training, you must inform us of this in writing. You do this through the person in charge of the training (e-mail with acknowledgement or letter), info@osteopathy.eu. On each cancellation request, The International Academy of Osteopathy © will send you a receipt.
    2. As a student of a programme, you can cancel your registration free of charge within a period of fourteen (14) calendar days after receipt of the written confirmation of your registration. If, due to circumstances (except force majeure: in this case, the regulations in Article 10 below will apply), you are unable to take part in a study programme, the same conditions will apply as set out above with regard to cancellation costs (Article 6).
  4. One-day courses:

    1. For cancellations/changes of modules of one day the same conditions apply as mentioned above (article 6).
    2. The International Academy of Osteopathy © reserves the right to cancel a training until 15 calendar days before the start of the training. Already paid participation fees will in that case be used to pay the next class, IAO does not refund already paid study fees. The International Academy of Osteopathy © reserves the right to cancel a training until 15 calendar days before the start of the training. Already paid participation fees will in that case be used to pay the next class.
  5. If the student stops his/her training at the IAO ©, the amounts paid to the IAO © cannot be recovered. The exception to this rule is the cancellation policy mentioned above.

Article 8: No-show

Students who pay for a course in the modular master programme/D.O.-programme/PAM-programme but do not turn up may catch up on the course the following year and/or at another location if this course is organised by the IAO ©.

However, for these students a no-show fee (administration/booking/cancellation) of EUR 50.00 will be charged.

The student of the modular master programme must have passed the practical and theoretical exam. In addition, the student must have completed and paid for all modules of the 1st and 2nd year before he or she can transfer to the cluster of the 3rd and 4th year. The student of the modular DO course must have passed the practical and theoretical exam. In addition, the student must have completed and paid for all the lessons of a year before he or she can transfer to the next year. The course fees paid are therefore not refundable. In addition, this student will have to pay for any shipping costs of study books themselves. As soon as the IAO © has received these costs via eCampus, the books will be sent out.

Article 9: Breach

  1. In addition to the provisions of Articles 5 and 6 above, you expressly accept that in the event of non-payment of all or part of the amounts owed by you, we shall be entitled to suspend all further services with immediate effect. At that moment we reserve the right to consider the agreement concerned as dissolved by operation of law and without prior notice of default, either in its entirety or for the part not yet performed. You will then have no recourse nor right to compensation for the non-performed performances.
  2. IAO © also reserves the right to consider the agreement dissolved by law and without prior notice in the event of bankruptcy or apparent incapacity to act on the part of the customer, as well as in the event of any change in the customer's legal situation.

Article 10: Force majeure

  1. Force majeure is defined as all circumstances beyond the control of the parties, which cannot be attributed to the fault of one of the parties and which are of such a nature that demanding compliance with the agreement from one of the parties is unreasonable or impossible. In the event of force majeure, neither party shall be obliged to comply with the agreement or to pay any compensation.
  2. Cases of force majeure will not give rise to a refund of participation fees. However, IAO © will, in consultation with the contracting party(ies), examine if and how a participant who, due to circumstances, cannot participate in the training course for 1 or more days, can participate in the next edition of this training course - under reserve, of course, that an edition with the same content will be organized.

Article 11: Complaints

  1. Complaints are only admissible if the customer has informed IAO © by registered mail within fourteen working days after the complaints have arisen (or after the delivery of the services about which you are dissatisfied).
  2. IAO © will send you a written confirmation of receipt within 14 calendar days of receiving your complaint and will then ensure that your complaint is dealt with within four weeks of the date of the confirmation of receipt.
  3. We treat all complaints confidentially.
  4. Our aim is to resolve complaints in mutual consultation. If a complaint cannot be resolved in mutual consultation, a dispute arises that will be submitted by the most diligent party to the competent court. See also article 12 below.

Article 12: Competent jurisdiction and applicable law

  1. All disputes relating to these General Terms and Conditions of Sale, the Agreement, the Study Contract, the Internal Regulations, and the Privacy Statement are governed by Belgian law.
  2. The courts of the judicial district of East Flanders - Ghent Division shall have exclusive jurisdiction over any disputes arising from the application of these General Terms and Conditions of Sale.